Refund policy
Return and Refund Policy
Last updated: April 1, 2026
Thank you for shopping with us.
If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 14 days from the date you received your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include proof of purchase (order number or receipt)
Non-returnable items
Certain types of items cannot be returned, such as:
- Gift cards
- Downloadable digital products
- Personal care items (if opened or used)
Return Process
To initiate a return, please contact us at:
Include the following information:
- Your order number
- Reason for return
- Photos (if the item is damaged or defective)
We will provide instructions on how and where to send your return.
⚠️ Important: Do not send your item back without contacting us first.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
- We recommend using a trackable shipping service
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved:
- Your refund will be processed to your original payment method
- Processing time may take 5–10 business days, depending on your bank or provider
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us at:
support@delurj.com
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at:
support@delurj.com
Order Cancellation
Orders can be canceled only if they have not yet been processed or shipped.
To request a cancellation, contact us as soon as possible at:
support@delurj.com
Contact Us
If you have any questions about this Return and Refund Policy, please contact us: